Privacy Policy for Full House Group
Full House Group is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, or otherwise communicate with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you:
Personal Data
- Information you provide to us: This includes information you provide when filling in forms on our website, subscribing to our services, posting material, or requesting further services. The information you provide may include your name, address, email address, phone number, and payment details.
- Information we collect automatically: This includes technical information, such as your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform, as well as information about your visit, such as page response times, download errors, length of visits to certain pages, and page interaction information.
Financial Data
- If you make purchases or transactions on our website, we may collect payment card details. Payment processing is managed by secure third-party providers and we do not store your financial details on our systems.
Cookies
- Our website uses cookies to distinguish you from other users and to track your preferences and activities. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
2. How We Use Your Information
We use the information we collect about you for the following purposes:
- To provide you with the products and services you request from us.
- To manage your account and notify you of changes to our services or products.
- To communicate with you, including responding to your inquiries and sending you marketing communications where you have opted in.
- To improve our website, services, and customer experience by analysing site usage.
- To comply with our legal and regulatory obligations, including fraud prevention.
3. Legal Basis for Processing Your Data
Under the General Data Protection Regulation (GDPR), we rely on several legal bases for processing your personal data, including:
- Your consent (where you have provided it);
- The performance of a contract with you;
- Compliance with a legal obligation;
- Our legitimate business interests (such as improving our services and products).
4. Sharing Your Information
We may share your personal data in the following situations:
- Third-Party Service Providers: We may share your data with service providers that help us operate our website, process transactions, or deliver services, such as payment processors and hosting providers.
- Legal Obligations: If required by law, we may share your information to comply with legal obligations or protect the rights, property, or safety of Full House Group, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
5. How Long We Keep Your Data
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your data, we will securely delete or anonymise it.
6. Your Rights
Under the UK GDPR, you have several rights regarding your personal data, including:
- Right of Access: You have the right to request access to your personal data.
- Right to Rectification: You have the right to correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
- Right to Data Portability: You have the right to request that your data be transferred to another organisation or directly to you.
To exercise these rights, please contact us at the contact details below.
7. Security of Your Data
We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. International Transfers
If we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data, such as contractual clauses approved by the UK Information Commissioner’s Office (ICO) or reliance on an adequacy decision by the UK government.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Full House Group
